Very courteous, polite and friendly staff. The repair work was discussed with me in detail before the work began and again, after the work was completed. In their estimate, they included some items based on not knowing what they would find once the started. Upon performing the work, they determined some of those items listed in the estimate were not necessary, which reduced the cost from the original estimate. Based on the length of time to perform the work, they provided me with a loaner vehicle. The work was completed within the expected timeframe. If future repairs are needed, I would return as well as recommend their service.