Santa Rosa Auto Repair

Vaughn and his crew provide not only quality work you can trust, but also the best customer service. Everyone there makes you feel like family. They are very thorough in explaining what the problems are with my car. Being a female, it's important to know that they are being upfront with me. Vaughn has gone the extra mile for me on a few occassions. We have two trucks and one Acura, he works on them all. If integrity is important to you then Auto Japan is the place to go.

Vaughn and his crew provide not only quality work you can trust, but also the best customer service. Everyone there makes you feel like family. They are very thorough in explaining what the problems are with my car. Being a female, it's important to know that they are being upfront with me. Vaughn has gone the extra mile for me on a few occassions. We have two trucks and one Acura, he works on them all. If integrity is important to you then Auto Japan is the place to go.

Absolutely THE MOST skilled, honest, diligent repair shop I have encountered in my 60 years. My old Buick had big problems (my wife has a Lexus, hence my entry there). Vaughn read the codes and fixed what they suggested. When the repair did not "take," Vaughn gave me a brand new loaner and left me alone with it for three weeks while he drove my Buick daily home and back to further diagnose. It turned out to be a wiring repair more costly than the car's value. In addition to the three-week gift of a loaner, Vaughn "comped" me with additional services well in excess of the cost of the original repair. So if they can't fix IT, they will fix YOU! All other work on our cars timely, excellent, and about half what dealers charge for same services. These guys definitely walk the extra mile ... and it's a long mile! Forget the rest. go to the best: Auto Japan.

I've gone to Vaughn for five years now. I go no where else. I trust him. He has earned my trust by giving me solid advice and quality repairs. He has stood behind his work and his parts. He is good for his word. period.

Good, thorough service. Cost was average. The owner pointed out an issue with my back tires I wasn't aware of. Will return in the future for other service.

Vaughn always does top quality work and with the best customer service.

Vaughn has been my mechanic for 8 years. He is honest...

First few visits were for installations of Tire Rack orders on non-Japanese cars, and my impression was that the shop was clean, courteous, very professional and honest. After I got a Toyota, I knew exactly where to take it. Since then, I have my high-mileage car in for a variety of minor and not-so-minor service / maintenance, and I continue to be impressed. I have unreservedly recommended the shop to several friends and acquaintances.

First few visits were for installations of Tire Rack orders on non-Japanese cars, and my impression was that the shop was clean, courteous, very professional and honest. After I got a Toyota, I knew exactly where to take it. Since then, I have my high-mileage car in for a variety of minor and not-so-minor service / maintenance, and I continue to be impressed. I have unreservedly recommended the shop to several friends and acquaintances.

Vaughn and his staff have been taking care of my Solora and my p/u for the past 4 yrs. Vaughn is extremely competent, knowledgeable and efficient. While looking for a used p/u, Vaughn not only found 2 that we looked at, he also went with me to do the test drive. He has always been honest and upfront about the repairs and the scheduled maintentance. Auto Japan offers excellent service and their integrity shows in their work.