Santa Rosa Auto Repair

Thorough, efficient, accommodating, attentive, friendly

Love Auto Japan! Great service and people. BTW: are you folks sending me an estimate to replace my three tires that will be toast in the next 5000 miles? Thanks, LD

The staff is always friendly and helpful. They have gone above and beyond every time I've dealt with them. My car always runs like a dream after as well.

I always appriciate the service I get at Auto Japan. All of my options are thoroughly explained.

Good mechanics are hard to find and I like Auto Japan because I'm given recommended repairs so I know what's coming. I can email them and ask any questions I have on said repairs. The issues/repairs are explained in a way my non mechanical mind can understand, too. Beyond great mechanical skills, the staff has always been open with estimates and pricing but they are also just nice, kind people. I feel that the work completed has always been a job well done without unnecessary extras.

Good service, friendly

They did what I asked with my truck and She is doing fine

Wonderful service! I went in because my car was shaking and pulling to the right, also my back seat wouldn't decline (super inconvenient when moving!) and my lights weren't working properly. First off, the staff is great! The receptionist, Cindy was super nice and welcoming. Vaughn was also very kind and took the time to explain everything to me. He took my car for a test drive and was able to narrow down my options. In the end, they didn't charge me for anything, as Vaughn recommended I wait until my 100K service. This was surprising as the test drive normally had a cost to it. I will definitely be coming back and I highly recommend them for anyone looking for car repair and good service! Also, back seat was user error, which Vaughn showed me that it has a locking feature.

This is a very friendly and personable staff. I like to support local small business whenever I can, and your staff makes it easy to do that.

I have taken my Toyota Tacoma 4x4 to Auto Japan for several years. I have always received great service and the people are very friendly. My most recent visit was for a Timing Belt replacement (and the many other parts that go along with it). I got an estimate by phone then received a follow up email with written estimate of parts and labor. When my truck was completed, I got a phone call and an email detailing the work and the cost. The job ended up being about $200 LESS than the estimate. And they gave me a loaner to use while my truck was in the shop. I would definitely recommend Auto Japan to anyone needing work on their truck/auto.