Santa Rosa Auto Repair

Prompt service for a minor, but annoying, problem.

I am so impressed by how good and responsible everyone is at Auto Japan. My repair required a part the vendor simply wasn't getting right, so staff actually drove to get the correct one in person. I am happy to have found such a professional and efficient shop that does really good work - and has the nicest waiting room I've ever been in!

Always trustworthy, always thourough, always excellent.

Fast, friendly and competent service with fair pricing. I have confidence that Auto Japan will do what is best for my car which gives me peace of mind. They always fit me in and I really feel like I am taken care of and that my business is important to them. A+++ shop.

Awesome service as always! Thanks Joanna, Cindy and Vaughn :)

I appreciate that you considered the urgency of my perceived need and time restraints in order to evaluate the problem. That a different issue was identified and resolved on the spot is to your credit and professionalism.

Good analysis of problem that another local shop failed to do twice. Solid and caring communication with me from start to completion. Honest transaction on the final bill !

I bought a set of Cooper CS-4 touring tires through Vaughn in 2012, rated for 80,000 miles. Just 3 years and 40,000 miles later (plus consistent rotation), the tires were down to 4/32" of tread. Cindy checked with Cooper, and they would consider a rebate only when the tires were down to 2/32"-- their definition of worn out. In view of the coming rainy season, I opted to buy new tires in order to avoid the risk of skidding on miniscule tread. However, Cindy is persisting with Cooper by sending the old tires back to them for whatever warranty rebate I can get. Forget Cooper. Auto Japan has my back and always has since 2005.

Quick, friendly and accurate service. Honest appraisal of potential future problems. Fair prices.

Always friendly, always thorough.